ARLUNE COLLECTIVE · ORDER SERVICE
Track Your Order
Your order is on its way to you. Use the form below to check the latest available information about your ARLUNE COLLECTIVE purchase and delivery.
Find Your Order
Enter the order number and email address associated with your purchase. Please use the same email address entered during checkout.
From Our Studio to Your Home
Order Confirmed
Your order has been received and the details have been recorded for processing.
Preparing
Your selected artwork is being prepared, checked, packed, and arranged for shipment.
In Transit
Your parcel has been handed to the shipping carrier and is moving through the delivery network.
Delivered
Your shipment has reached the delivery address or the carrier has recorded the package as delivered.
DELIVERY INFORMATION
Every Order Deserves a Clear Journey.
We understand that waiting for a large decorative piece can feel different from waiting for an everyday parcel. Artwork and home décor products may require additional handling because of their size, packaging requirements, and protection during transit.
Once your order has been dispatched, the available tracking information can help you follow the shipment as it moves through the carrier network.
Carrier scans are controlled by the shipping provider and may not update continuously between facilities.
Something Doesn't Look Right?
My tracking number does not show movement.
A new tracking number may not immediately display movement. Please allow time for the carrier to receive and scan the package.
My order says delivered but I cannot find it.
Check around your property, delivery area, building reception, mailbox, household members, and nearby safe locations. If it remains missing, contact the carrier and our support team.
Can I change my delivery address?
Address changes should be requested as soon as possible. Once an order has entered fulfillment or transit, changes may no longer be possible.
Why is my package taking longer than expected?
Delays can occur because of carrier volume, weather, customs processing, remote delivery areas, operational disruptions, or other circumstances outside our direct control.
What if my package appears damaged?
Please photograph the outer packaging and the product as soon as possible and contact our team with your order information so we can review the issue.
I entered the wrong email address.
Contact us with your order number and the correct email address. We can help identify the order and provide the appropriate information.
Still Need Assistance?
If you cannot locate your order or need help understanding your tracking information, our customer service team is happy to assist.
service@arlunecollective.store