Your privacy matters to us. This policy explains what information ARLUNE COLLECTIVE may collect, why we use it, how it may be shared, how it is protected, and the choices that may be available to you.
Transparency
We aim to explain our data practices clearly and provide meaningful information about how personal information is handled through our online store.
Purpose
Information is collected and used for legitimate purposes such as processing orders, providing customer service, improving the store, and communicating with you.
Care
We take reasonable steps to protect personal information and limit access to information to appropriate business, service, and operational purposes.
Information We Collect
Information You May Provide
When you browse our website, place an order, create an account, subscribe to communications, contact us, or otherwise interact with ARLUNE COLLECTIVE, we may receive information that you choose to provide.
Payment information may be processed by payment providers and ecommerce infrastructure providers. We do not need to directly store complete payment card credentials when payment is handled through supported payment services.
Information Should Serve a Purpose.
Personal information helps us operate the store, complete purchases, communicate with customers, support deliveries, respond to questions, maintain security, and improve the experience of visiting ARLUNE COLLECTIVE.
How We Use Information
Why We Process Personal Information
Depending on how you interact with our website, information may be used for purposes including:
- Processing and fulfilling purchases and delivery requests.
- Providing order confirmations, shipping information, and customer support.
- Responding to questions, requests, complaints, and other communications.
- Maintaining and improving the functionality and performance of our website.
- Detecting, preventing, and investigating fraud, abuse, security incidents, or unauthorized activity.
- Understanding general website usage and improving our product and content experience.
- Sending marketing communications where permitted and where applicable consent or another lawful basis exists.
- Complying with applicable legal, regulatory, accounting, and administrative obligations.
We do not intend to collect more personal information than is reasonably necessary for the purposes for which it is processed.
Cookies & Analytics
Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate essential website functions, remember preferences, understand website activity, measure performance, support marketing activities, and improve the shopping experience.
Essential Technologies
Certain technologies may be necessary for functions such as cart operation, checkout, account functionality, security, session management, and other core ecommerce features.
Analytics & Performance
Where enabled, analytics technologies may help us understand general patterns such as page visits, device type, browser information, referral sources, interaction with content, and website performance.
Your Choices
Depending on your browser, device, location, and the technologies implemented on our store, you may have options to manage cookies and similar technologies through browser settings or available privacy controls.
Service Providers
When Information May Be Shared
We may share information with carefully selected service providers when doing so is necessary to operate our store and provide services to customers.
Depending on the configuration of our store, these providers may include ecommerce infrastructure providers, payment processors, shipping and fulfillment providers, analytics services, customer communication platforms, fraud prevention services, technology providers, and other vendors supporting our business.
We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate suspected fraud or abuse, enforce applicable agreements, or protect the safety and security of our customers, business, or website.
We Do Not Use Personal Information Without Purpose
Information shared with service providers should be limited to what is reasonably necessary for the relevant service or business purpose, subject to applicable contractual, legal, and operational requirements.
Shopify & Ecommerce
Our Store Platform
ARLUNE COLLECTIVE operates its online store using Shopify. Shopify provides ecommerce infrastructure and related services that may process information submitted through the store, including information associated with orders, customer interactions, checkout, and other store functions.
Shopify maintains its own privacy and legal documentation describing how it handles information in connection with its services. Customers should also review Shopify's applicable policies where relevant.
The exact data processing activities associated with our store may depend on the Shopify features, payment methods, applications, integrations, analytics tools, advertising services, and other technologies currently enabled on the storefront.
Data Retention
How Long Information Is Kept
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, providing customer support, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.
Retention periods may vary depending on the type of information, the reason it was collected, the nature of the customer relationship, legal requirements, accounting requirements, and legitimate business needs.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable retention and legal requirements.
Data Security
Protecting Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no internet transmission, electronic storage system, website, or online service can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own accounts, devices, passwords, and personal information.
Your Privacy Rights
Access, Correction & Other Choices
Depending on where you live and the applicable privacy laws, you may have rights relating to your personal information. These rights may include the ability to request access to, correction of, deletion of, restriction of, or information about the processing of your personal information.
You may also have rights relating to marketing communications, certain automated processing activities, data portability, or objection to particular forms of processing, subject to applicable law and relevant exceptions.
To make a privacy-related request, please contact us using the email address provided below. We may need to verify your identity before completing certain requests in order to protect customer information and prevent unauthorized access.
Children's Privacy
Children & Personal Information
Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children in circumstances where applicable law requires parental consent.
If you believe that a child has provided personal information to us in a manner that is not permitted by applicable law, please contact us so that we can review the situation and take appropriate action.
Policy Updates
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, service providers, or other relevant circumstances.
When changes are made, the updated version will be posted on this page with an updated effective or revision date where appropriate. We encourage visitors to review this page periodically to stay informed about our privacy practices.
Privacy Questions?
If you have a question about this Privacy Policy, want to make a privacy-related request, or would like additional information about how ARLUNE COLLECTIVE handles personal information, please contact our customer service team.
service@arlunecollective.store