ARLUNE COLLECTIVE · CUSTOMER CARE
Returns,
Refunds & Resolution.
We want you to feel confident when choosing artwork for your home. If something does not work out as expected, our Returns & Refunds policy explains the process clearly and helps you understand what happens next.
Because many of our pieces are decorative wall artworks and may be larger than standard parcels, careful packaging and return handling are particularly important.
Request a return within 30 days of delivery for eligible items.
Items should be unused, undamaged, and safely packaged.
Approved refunds are generally returned to the original payment method.
Contact us before sending an item back so we can provide instructions.
A FAIR & CLEAR PROCESS
Designed to Make the Unexpected Easier.
We understand that choosing artwork online involves more than simply selecting an item. Scale, color, atmosphere, framing, and the way a piece interacts with a room can all influence the final impression.
If your order qualifies for a return, please contact us before shipping anything back. This allows our team to confirm eligibility and provide the correct return instructions.
Do not send a return to an address shown on a shipping label or package unless our team has specifically confirmed that address.
A Return in Three Clear Steps.
Our return process begins with a simple request. Once the request has been reviewed, we will explain the next steps that apply to your order.
Contact Us
Email service@arlunecollective.store with your order number, the product you wish to return, and the reason for the request.
Receive Instructions
Our team will review the request and, when approved, provide the appropriate return instructions and destination.
Inspection & Refund
After the returned item is received and inspected, an eligible refund will be processed according to this policy.
ELIGIBILITY
When Can an Item Be Returned?
To help protect the quality of our products and ensure a fair process for every customer, returned items should meet the conditions below.
If your item arrived damaged, defective, incorrect, or materially different from what was ordered, please contact us promptly so we can review the situation separately.
Generally Eligible
- Return requested within 30 days of delivery.
- Item is unused and in original condition.
- Original packaging is retained where possible.
- Product has not been altered or damaged after delivery.
- Order information or proof of purchase is available.
May Not Qualify
- Items returned after the applicable return period.
- Products showing use, damage, or modification.
- Items without sufficient order information.
- Custom or specially prepared products where applicable.
- Items damaged because of inadequate return packaging.
IMPORTANT FOR LARGE ARTWORK
Please Pack With Care.
Many decorative wall pieces require careful handling during transportation. If a return is approved, please use suitable protective packaging and ensure the product is secured against movement during transit.
Customers may be responsible for return shipping costs unless the return is related to an item that arrived damaged, defective, incorrect, or was otherwise sent in error.
Returns & Refunds Explained
Return Requests
Please contact us before returning an item. Include your order number, the name of the product, the reason for the return, and photographs when they are relevant to the request.
Requests submitted after the applicable return period may not be eligible unless otherwise required by applicable law.
Return Shipping
Unless an item was sent incorrectly or arrived damaged or defective, return shipping costs are generally the customer's responsibility.
We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
Damaged or Incorrect Items
If your order arrives damaged or you receive an item different from what you ordered, contact us as soon as reasonably possible.
Please provide photographs of the outer packaging, shipping label, product packaging, and affected item. This information helps us assess the issue and determine an appropriate resolution.
Refund Processing
Once an approved return has been received and inspected, we will process the applicable refund. Refunds are generally issued to the original payment method.
The time required for funds to appear in your account can vary depending on the payment provider or financial institution.
Partial Refunds
Where permitted and appropriate, a partial refund may be considered if an item has diminished value because of use, damage, missing components, or incomplete packaging.
Exchanges
Exchanges may be considered depending on product availability and the circumstances of the request. Please contact our support team before returning an item if you would prefer an exchange.
Final Sale & Special Items
Certain discounted, custom, personalized, specially prepared, or otherwise identified items may have different return conditions. Any applicable exception will be communicated on the relevant product page or at the time of purchase.
Policy Changes
ARLUNE COLLECTIVE may update this policy from time to time to reflect changes in our operations, products, fulfillment procedures, or applicable requirements. The version displayed on this page applies to purchases made under that version, subject to applicable law.
Need Help With a Return?
Our customer care team can help you understand whether your order qualifies and explain the appropriate next step.
service@arlunecollective.store